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FAQ: Subscriptions

Set your meals once and we'll keep them coming – weekly or fortnightly, no lock-in. There are two ways to subscribe.

1. Build Your Box

  1. Tap BUILD YOUR BOX (SUBSCRIPTION) in the menu.
  2. Pick your meals and choose a size for each (300g, 400g or 500g).
  3. Open your cart and choose Weekly, Fortnightly or One-time.
  4. Check out. Weekly and fortnightly boxes repeat with the same meals until you change them.

2. Subscribe from any meal

  1. Tap PICK YOUR MEALS in the menu, open a meal and pick your size.
  2. Select Subscribe and choose Weekly or Fortnightly delivery.
  3. Add to cart. You can mix subscription meals and one-off meals in the same order.

Managing your subscription

Log in to your account and tap Manage subscriptions (or go straight to pwrmeals.com/apps/subscriptions). From there you can:

  • Change your meals – add a meal, remove one, or change quantities.
  • Skip a delivery – open your upcoming orders and skip the one you don't need. Your meals stay set up for next time.
  • Change frequency or next order date – switch between weekly and fortnightly, or move your next order.
  • Update your delivery address.
  • Update your card – request a card update and we'll email you a secure link.
  • Cancel – no lock-in. You can cancel any time after your first order.

When am I charged, and when do my meals arrive?

You're charged on your order date, and delivery follows our usual windows:

  • Orders placed Tuesday–Thursday are delivered Sunday.
  • Orders placed Friday–Monday are delivered Wednesday.

To move your delivery day, change your next order date in Manage subscriptions.

Already subscribed with us?

We're moving existing subscriptions to our new system. Your meals, prices and card on file stay the same – we'll email you when yours has moved, with a link to manage it.

Refunds and store credit

Changes and cancellations need to be made before your order date. Refunds can't be made once a charge has been processed, but we'll happily give store credit if you don't need your meals that week. Store credit lasts 2 months.

Dietary requirements

If you have dietary requirements, please contact the Pwrmeals team before ordering. On rare occasions some ingredients can be substituted, subject to availability. (Refunds won't be processed after the order has been delivered.)