Privacy policy
Introduction
Pwrmeals regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Pwrmeals users, and conforms to Internet privacy standards.​
If you have questions or concerns regarding this statement, you should first contact our team on +61Â 403 987 134 or email pwrmeals@gmail.com
Collection of information​
In order to use the Pwrmeals website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to the service, support and accounts, including email and phone calls.
Any information collected by Pwrmeals is collected via correspondence from you. This may be via the telephone, email, mail or directly through our website and through interaction with the Pwrmeals team.
Use of collected information​
Any details collected from a Pwrmeals customer is required in order to provide you with our products and services, including a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our team development and training.
Storage of collected information​
The security of your personal information is important to us.
When Credit Card details are collected, we simply pass them onto our eWAY provider in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at pwrmeals@gmail.com
Access to collected information​
If your personal identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at pwrmeals@gmail.com An individual customer enters their account details.
Account balances are not transferable to another party.
All fees stated for Meals are inclusive of GST only. Accounts for paid orders are classed as a once-off transaction between the Account holder and Pwrmeals.
Full meal payment must be made by the Account holder via eWAY, the company responsible for facilitating the direct debit payment system on behalf of Pwrmeals in accordance with the Pwrmeals terms and conditions.
There are no additional establishment or transactional fees charged to Pwrmeals customers for use of Mastercard, Visa, AMEX or Diners Club with eWAY.
The Customer must have sufficient funds or credit available at the time of each transaction. Transactions for meal payments are one off for the menu ordered.
If you do not have sufficient funds available at the time of the transaction the menu will not be submitted for the next scheduled delivery day.
After ordering online, you will receive an email confirmation fromPwrmeals containing your payment details (if you have provided the correct email address). There will be no refunds where the Customer has not adhered to the payment terms and policy of eWAY.
Communications
Pwrmeals uses personally identifiable information for essential communications, such as Emails, SMS, accounts information, and Customer service details. We may also use this information for other purposes, including some promotional Emails, SMS order reminders, newsletters and offers. We do not collect your personal information for any third party agent/service providers not related directly to Pwrmeals.
Third parties
Pwrmeals may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
Pwrmeals does not share any information with third parties for any unknown or unrelated uses.
Legal
We reserve the right to disclose your personal identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website, then information will be released.
Changes to privacy policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.