Refund policy

Refunds and returns

​The Return & Refunds Policy covers refused and returned orders due to system error, customer error and driver inability to safely and correctly deliver an order.

This refund policy does not apply to goods which have been open, used or damaged after delivery, or if any attempt has been made to alter the product.

If for any reason you receive a delivery in error, you must contact by phone on +61 403 987 134 or email pwrmeals@gmail.com

Failure to contact Pwrmeals within the designated time will deem the goods spoiled and your acceptance of the delivery, which you will be charged for.

Should a customer or any person located at the delivery address (home or business) refuse the delivery, the goods will be returned to the kitchen.

Refused or returned deliveries will be kept at our kitchen for two (2) days only and the Customer must make arrangements with Pwrmeals to pick up their order.

Customer orders not picked up within two (2) days of return will be disposed of as per our Food Health & Safety Policies.

Pwrmeals will refund payment in the event that there is a confirmed error on our end and you have been incorrectly charged.

All products and orders must be returned in their original condition.

Customers bare all costs associated with the refusal and return of any order to our kitchen Failure to adhere to the terms and conditions of Pwrmeals will prohibit any refunds or credits being issued to the Customer.

Pwrmeals will not be held liable to any financial or physical damages of any kind.

Allergies & Pregnancy Related Pwrmeals strongly suggests that you consult your Doctor prior to consuming Pwrmeals.

It is the Customers responsibility to refer to the Nutritional Panel and Ingredients of each meal before purchase. While Pwrmeals takes all due care to keep allergy prone ingredients out of certain meals, please be aware they may still be present.

Pwrmeals accepts no liability to any allergic reaction by a Customer as a result of consuming a Pwrmeals meal/product - this also applies to expecting mothers.